FAQ

Are you new to the concept of renting a storage unit? Don't worry, many people have similar inquiries when they're starting out. Whether you're wondering about the appropriate unit size, the available amenities, or the payment procedure, at Castlerock Self Storage, we aim to simplify the moving experience. To assist you, we've compiled responses to some common queries.

FAQ

  • How do I pay my storage bill?

    Pay your monthly storage bill online using a debit or credit card. You can also pay in-person at the office.

  • Am I required to store long-term

    We offer flexible month-to-month leases so you’re never required to store with us longer than you need. No unfair contracts!

  • Is there a deposit?

    We don't require a deposit.

  • What are the security features?

    Our facility is monitored 24/7 using our state-of-the-art video surveillance system. Each tenant is also given a personal code for convenient and secure access. Enter your code into the gate keypad on every visit.

  • What documentation do I need to rent a unit?

    You must have a valid government-issued ID such as a driver’s license or passport. In addition, you must also have vehicle registration and insurance to store your RV, car, or boat.

  • Do you have drive-up access?

    Absolutely! There's no need to struggle with carrying heavy boxes: simply park your vehicle right outside your storage unit and complete your move in no time.

  • How do I pay my bills?

    The easiest method is to use our online bill payment system. Ask our manager how to use this feature!

  • Do you have any administrative fees or costs?

    None at all. Along with our reasonable rates, there are no hidden costs or fees whatsoever.

  • What size storage unit will I need?

    We recommend checking out the Size Guide page on our website. This will give a good idea of different sizes and what typically fits in each. Call us for more questions!

  • How do I get started?

    First, we recommend reading through our storage tips for some expert advice on what to store and what to sell. From there, why not check out our storage calculator to see what size of unit you need? Once you're ready, don't hesitate to call us or use our contact form. We can't wait to hear from you!

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